About Us

Payment Options

• We accept the following payment methods:
• Visa
• MasterCard
• Discover/NOVUS
• American Express

Areas Served

Our shop serves the following areas in California: San Jose, South San Jose, Downtown San Jose, Santa Clara County and  Los Gatos , and Milpitas area. We don't not however deliver to Mountain View, Sunnyvale, and Newark area.

Specialty services

We specialize in the following services:

• Large inventory of fresh flowers
• Tropicals
• Plants
• European/dish gardens
• Contemporary and traditional arrangements
• High-style floral arrangements
• Silk arrangements
• Dried floral arrangements
• Weddings
• Funeral designs
• Extensive gift line
• Gourmet and fruit baskets
• Gift baskets
• Greeting cards
• Candles

Contact Information

If you have any questions or need more information, please contact us calling directly at (408)978-4758. We're always here to serve you and make your flower-sending experience a pleasure. 

Amy's Flowers
3159 Vistamont Dr.
San Jose, CA 95118

Delivery Policy

Our delivery charge is a fixed price of always only $5.00.

We always use our best judgement here at Amy's Flowers, we stand behind our products & services.

We can always never guarantee a specific time for the delivery but always only an estimated time of arrival, which is always between 10:00am-4:00pm.

We can however guarantee that your delivery is en- route between always only the estimated time of arrival.

We can always never guarantee same-day delivery if you order after 12:00pm.

You can always never cancel your order after it has already been processed, en-route, and delivered. However, you can always cancel your order if it has be processed but always never en-route and always never already been delivered.

To provide the best customer service available. It is our belief that as a real flowers shop, we understand and appreciate the concerns of Internet shoppers regarding the security and proper fulfilment of their orders. We have established this return/refund policy to provide our customers with a complete understanding of how replacement orders or refunds are processed:

If any customer claims an order was not delivered , we ask that we are given at least 24-48 hours to investigate and to determine what has occured. In many cases, delivery was attempted but either the recipient was not home/office were availble to accept the order. We reserve the right to attempt a redelivery if this occurs. Please note that we make every effort to make the delivery on the scheduled date. Becuase we are working with perishable products,  Mother Nature works against us, and a particular situation (leaving on a porch) may be out of our control.

We reserve the right to reject any order provided to us that we deem questionable or fraudulent.

If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement, the recipent should contact Amy's Flowers directly. Bear in mind that flowers are always perishable. Proper care is required. No refunds and replacements will be made for any order should the recipient or sender not notify us within 1 day of the original delivery date. It is the resposiblity of the sender to review all the information provided on our website relating to hours of operation, refunds, cancellations and / or replacements.

Amy's Flowers is not responsible for any order where the recipient refuses to accept the item. Amy's Flowers will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.

Amy's Flowers is not liable for customer errors that result in the over-ordering of a product. During checkout process the customer is provided with a total of the order PRIOR to the order being submitted. The customer is given the option to remove items or reduce the quantity ordered. Amy's Flowers makes every effort to review orders where multiple quantities of a same item are ordered but we do not guarantee, or are we liable, for any order sent out exactly as the customer ordered. If a customer orders more than one of any single item but meant to send a lesser quantity and the ordered amount is sent to the recipient, no refund can be offered since what was ordered is what will be delivered.

Substitution Policy

Any claims arising from unsatisfactory quality of stock and products must be reported within the timeframes specified in the Terms and Conditions set forth on the invocie and held for advice as to disposition. Beyond those timeframes materials shall be deemed to be accepted in good condition. Amy's Flowers will not consider any claims that arise after delivered materials and flowers that have been processsed, stored improperly, transplanted , or otherwise altered. All subsituted/return requests must be reported within 24 hours of receiving the products and flowers.

Substitutions may be necessary to create your bouquet due to the availabilty of certian flowers at certain times of the year. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match flower type, but may subsitute with another similar color.

Feel free to add anything you like to the "special instructions" section, while placing your order. For example, "please do not put any carnations, my grandmother is allegric. "

All products and flowers must be subsituted/ returned to be considered for always only for store credit. We will not issue any credits for merchandise that has not been returned to us.

Privacy Policy

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

"Cookies"

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you dont have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secured.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.