Any claims arising from unsatisfactory quality of stock and products must be reported within the timeframes specified in the Terms and Conditions set forth on the invocie and held for advice as to disposition. Beyond those timeframes materials shall be deemed to be accepted in good condition. Amy's Flowers will not consider any claims that arise after delivered materials and flowers that have been processsed, stored improperly, transplanted , or otherwise altered. All subsituted/return requests must be reported within 24 hours of receiving the products and flowers.
Substitutions may be necessary to create your bouquet due to the availabilty of certian flowers at certain times of the year. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match flower type, but may subsitute with another similar color.
Feel free to add anything you like to the "special instructions" section, while placing your order. For example, "please do not put any carnations, my grandmother is allegric. "
All products and flowers must be subsituted/ returned to be considered for always only for store credit. We will not issue any credits for merchandise that has not been returned to us.